Luxury Casino Terms and Conditions

Welcome to Luxury Casino. These Terms and Conditions govern your use of our website, our mobile platforms and all services we provide. By creating an account or using any part of Luxury Casino.com, you agree to be bound by these terms in full. We are Apollo Entertainment Limited (C45483), registered at 8 Villa Seminia, Suite 2, Sir Temi Zammit Avenue, Ta' Xbiex XBX 1011, Malta, part of the Casino Rewards network. We operate under an Internet Gaming Operator licence granted by the Alcohol and Gaming Commission of Ontario (AGCO), pursuant to an agreement with iGaming Ontario. If you do not agree with any part of these terms, we ask that you refrain from using our services.

Acceptance of These Terms

By accessing our site, completing a luxury register process, or logging into your account through luxury casino login, you confirm that you have read, understood and accepted these Terms and Conditions, along with our Privacy Policy and Responsible Gaming Policy. We may update these terms from time to time, and we will notify you of material changes through our website or by email. Your continued use of our services after such changes constitutes your acceptance of the revised terms.

Eligibility and Restricted Territories

We only accept players who are physically located within the province of Ontario, Canada, and who are at least 19 years of age. We verify eligibility through identity checks and geolocation technology. If we determine that you wagered from outside Ontario, we reserve the right to void your winnings and suspend your account. The use of a VPN or any IP-augmenting software to disguise your location and play from outside Ontario is strictly prohibited under our terms, and any gains obtained this way will be confiscated. We take these measures seriously to remain compliant with our AGCO licence and iGaming Ontario agreement.

Account Registration and Security

To use our services, you must complete our luxury register form with accurate, current and complete information. Each player is permitted only one account. Once registered, you can use luxury casino online login credentials to access your account, including through our luxury app on supported mobile devices. You are responsible for keeping your login details confidential, and we are not liable for losses resulting from unauthorised access caused by your failure to protect your credentials. We reserve the right to suspend or close accounts that contain false information or that violate these terms.

Deposits and Withdrawals

We accept deposits in CAD through credit and debit cards, bank transfer services, prepaid vouchers, e-wallets and Interac. The minimum luxury deposit is $10. When you request a luxury withdrawal, the minimum amount is $50, or $300 for Direct Bank Transfer and wire transfers. Withdrawal methods include Visa, Mastercard, OCT to Visa, e-wallets, Direct Bank Transfer and CAD EFT/eCheck.

Weekly withdrawal limits apply at $4,000 where a win is substantially greater than total purchases made across Casino Rewards partner casinos, and we may adjust these limits at our discretion. Card-scheme limits also apply, including Mastercard Payment Transaction caps of 40,000 EUR per day, and Visa OCT limits of 30 payouts or 50,000 USD per day, 50 payouts or 85,000 USD per 7 days, and 150 payouts or 170,000 USD per 30 days. Where balances are large, we may distribute payments in daily portions across successive business days.

All withdrawal requests are subject to a 48-hour pending period, during which you may cancel the request in full or in part. Once this period ends, we process withdrawals the next business day, Monday through Friday, excluding weekends and public holidays. Processing times vary by method: Visa and Mastercard withdrawals take approximately 3 working days, e-wallets 1-3 working days, Direct Bank Transfer 6-10 working days, and CAD EFT/eCheck 2-3 working days. If you use a payout method for the first time, an additional 5-7 working days may be required.

Bonuses and Promotions

We offer a structured welcome package across your first five deposits. Your first luxury deposit qualifies for a 100% match up to $150, applicable to deposits between $10 and $150. Subsequent deposits receive 50% up to $200, 25% up to $300, 50% up to $200, and 100% up to $150 respectively. Every luxury bonus is credited automatically as bonus funds, and successive deposits cannot be combined - each deposit is evaluated independently.

Wagering requirements apply at 30 times the bonus amount before conversion to cash is possible. For example, a $100 luxury casino bonus requires approximately $3,000 in wagering on eligible slots. Slot wagers count 100% towards this requirement, while table games, parlour games, live casino games and other formats count only 2%. All Aces Video Poker and Flippin' Awesome Shields of Asgard contribute 0% and do not earn loyalty points. Double-up play does not count towards wagering at all. All wagers are deducted from your cash balance first; bonus funds are only used once your cash balance reaches zero.

We consider certain betting patterns as irregular play, which may result in the voiding of winnings. This includes single bets of 25% or more of the credited bonus, use of autoplay to clear wagering requirements, even-money bets on Sic Bo, Craps or Roulette, activating a game feature after the bonus balance has reached zero, withdrawing deposits before the bonus is fully redeemed, and any form of hedge betting. If we ever issue a luxury promo code or luxury bonus code for a specific promotion, its terms will be disclosed at the time of the offer, and standard wagering conditions apply unless stated otherwise. Any unused promotional bonus, including a luxury no deposit bonus should one be offered, expires 60 days after registration. Promotions are only valid on deposits and wagers placed through our downloaded software.

Loyalty Program

We automatically enrol you in the Casino Rewards VIP loyalty programme upon your first real-money wager. Our programme features six status levels, each unlocking bigger bonuses, additional promotions, priority support, birthday gifts, exclusive games, and a personal VIP host. As you play, you accumulate points redeemable for chips - 100 points equals $1, redeemable once you reach 1,000 points, credited to your account within 5 minutes. Higher-status players also receive extra entries into our Time Of Your Life Sweepstakes and VIP Lucky Jackpot draws. We maintain a single Global Account that links every sub-account you hold across Apollo-managed brands in Ontario, sharing your responsible-gaming settings, deposit limits, loss limits and wagering activity.

All promotions we run, including status-level rewards and point-boost campaigns, are limited to one per device, person, household, family, address, email, financial account, IP address or shared network. We do not allow two promotions to be combined simultaneously.

Mobile and Desktop Access

Our platform is available through downloadable desktop software and through mobile browsers. You can access luxury casino app features directly through your device's browser without a separate download requirement in most cases, and we continue expanding compatibility across devices. When you access luxury casino app functionality, the same account credentials used for luxury login apply, ensuring a consistent experience across desktop and mobile.

Game Fairness and Availability

We offer more than 1,000 games, with new titles added every week from providers including Pragmatic Play, Evolution Gaming, Games Global, Stormcraft Studios and others. Our library spans luxury slots, progressive jackpots, roulette, blackjack, baccarat, Hold'em Poker, video poker and our luxury live casino, featuring titles like Crazy Time, live roulette, live blackjack, baccarat squeeze and auto roulette. We reserve the right to modify, remove or add games at our discretion without prior notice.

Responsible Gaming

We are committed to promoting responsible play. Through your Global Account, you can set deposit limits, loss limits and self-exclusion periods that apply across all Apollo-managed brands in Ontario. We encourage you to use these tools if you feel your gaming activity requires management, and our support team is available to assist you at any time.

Customer Support

Our support team is available 24/7 through live chat, and via email at support@crhelpdesk.com, with responses typically provided within 48 hours. Escalated complaints can be directed to complaints@crhelpdesk.com, and banking-related issues to banking@casinorewards.com. We provide support in both English and French.

Dispute Resolution and Governing Law

These terms are governed by the laws of Ontario and Canada. Any unresolved disputes between you and us will be referred to iGaming Ontario. You agree that the courts of Ontario have exclusive jurisdiction over any legal proceedings arising from your use of our services.

Amendments to These Terms

We may revise these Terms and Conditions periodically to reflect regulatory changes, operational updates, or new features we introduce. We recommend reviewing this page regularly. Continued use of luxury casino services after updates are published indicates your acceptance of the revised terms.